We are a proud stockist of Broughton products, items are usually on the shelf and picked the same day. On occasion, we will need to order certain items directly from the UK distributor. 

Smaller items are dispatched with DPD/Yodel on a next working day service. We will inform you that the item has been shipped, the courier will then send an update with the consignment information, and follow up the next morning with a delivery slot. Should you not be available for whatever reason DPD have a number of convenient options to choose from.

For slightly larger products the delivery will usually be scheduled in with you. Larger Broughton products such as industrial fan heaters, air conditioners, or larger evaporative coolers, are palletised to ensure they arrive safely. Tracking for pallet deliveries is limited to a day slot but we will endeavour to make this as convenient as possible. We have limited control over 3rd party couriers but you should find the driver polite and accommodating.

Please bear in mind that whilst we do everything we can to ensure a predictable service, some circumstances may be out of our control. If you experience any issues with your delivery please call the sales team on 03301656200 and they will do everything they can to help.